The standard time of entry to the hotel room on the day of arrival is 14:00 (2 p.m.). If you arrive before that time and your room is not ready, we can store your bags for free at the reception until that time.

The maximum time to leave the room on the day of departure is 12:00 noon. If after this time you need to store your bags during the day, you can use our luggage for free (depending on the space available). If you do not leave the room at the appointed time, you may be subject to additional charges on your bill.

Although it will depend on the space available in the luggage room, we can normally store your bags at the Reception until the time you enter the room. This service is free.

No, we do not have a hairdryer in the rooms. We have free professional dryers on loan at the reception of the establishment for the use of our clients.

You will not find a minibar in our rooms. If you need to keep something refrigerated, we have a refrigerator in all our rooms. In addition to a small kitchen.

Absolutely not. All our facilities are smoke free and such a prohibition must be respected.

Failure to comply with this prohibition will be the sole responsibility of the offender, and will empower the hotel management to demand from the administrative and jurisdictional bodies of any order the observance and compliance with the provisions of Law 42/2010 (infractions will be sanctioned with a fine of 30 to 600 euros).

Regardless of the sanctions established in the current regulations, in the event that a client smokes inside a room, they must pay an amount of 200 euros for extra cleaning in order to restore the room to its «smoke-free» condition.

Yes, all our rooms have free Internet access via Wi-Fi.

In the original building there was no space for a breakfast room, so unfortunately you will have to leave the establishment for breakfast. However, one of the advantages for our clients is that we have a concert with a cafeteria very close to the establishment where they will give you the continental breakfast that you have hired.

No, we do not have parking on site. However, they have numerous nearby public car parks, the closest being located on the street ………. num. …., Just 300 meters from the hotel (approximate rate of 20 euros 24 hours).

The fastest and most comfortable way to get to the hotel is by taking a taxi or using public transport; however, you can ask us for directions to alternative means at the time of making your reservation.

You can also consult the «How to get there» section of our website for directions, or use the Google Maps service.

To make your reservation you can contact our reservations department by phone (+34) 91 563 32 51 for our Boutique Urban Serrano or (+34) 91 319 80 94 for our Boutique Urban Genoa, or by sending an email to reservations .serrano @ or respectively.

The sending of the information on our reservation and contact forms is done through a secure server with SSL technology from ……., Therefore enjoying special protection.

As a general rule, any reservation canceled during the 7 days prior to arrival will incur the cost of one night’s accommodation. However, particular conditions may apply to each reservation that will be communicated at the time of booking.

Yes, we have 3 elevators for the 7 floors of the building.

Unfortunately, our pet friends are not allowed in the establishment (that includes the rooms).

Yes, we accept Visa, Visa Electron, MasterCard and Maestro.